Return & Refund policy

Welcome to Larsonshop.store! We are delighted that you have chosen to shop at our store. To ensure that your shopping experience is always comfortable and satisfying, we have built a clear and transparent return and refund policy. Here is what you need to know about the return and refund process at Larson Shop.

1. Time to Request a Return 30 days

We understand that you will not always be satisfied with the product you receive. Therefore, you have the right to request a return within 30 days from the date of receipt. Please ensure that the product is intact, unused and has all the labels attached.

2. Quality Commitment

At Larson Shop, product quality is always the top priority. We are committed to providing the best products with guaranteed quality. If you encounter any problems related to the product, please contact us immediately for support.

3. Eligible Cases for Return

You can request a return in the following cases:

  • The product is defective or damaged by the manufacturer.
  • The product is not as described or not as shown on the website.
  • You have received the wrong product compared to the order you placed.

4. Return Process

To proceed with a return request, please follow these steps:

  • Contact Us: Send an email to Larson Shop customer service [email protected] with detailed information about the product and the reason for the return request.
  • Return Confirmation: We will review your request and respond within 3-5 business days. If your request is accepted, we will provide specific instructions for you to send the product back to us.
  • Returning the Product: Make sure the product is packaged carefully to avoid damage during shipping. You will be responsible for the shipping costs when returning the product (in case you do not want to exchange the product).
  • Refund Processing: After receiving the product and inspecting its condition, we will process your refund within 30 business days. The refund will be made to the payment method you used to place the order.

5. Canceling Orders

We understand that sometimes you may change your mind after placing an order. At Larson Shop, you have the right to cancel your order within 24 hours of confirming your order. To cancel your order, please contact us via email at [email protected], providing your order information. Once we receive your request, we will cancel your order and refund you as soon as possible. Please note that after 24 hours, we cannot guarantee a cancellation, as the order may have already been processed or shipped. We are always here to help you in any situation!

6. Contact Us

If you have any questions about our returns and refunds policy, please do not hesitate to contact us at the address below. Our customer service team is always ready to assist you!

Email: [email protected]

Address: 1033 Tonopah Ave, La Puente, CA 91744, USA

Monday – Friday | 8:00 AM – 6:00 PM (PST)